What does missed-call answering cost for a trade business?

Starter is $159 per month for 1,000 answered-call minutes and Pro is $299 per month for 2,000 answered-call minutes. The plans are published upfront, and calls stop at the included minute limit instead of quietly turning into overage charges.

Which trades can use the answering service?

It is built for field-service businesses that need clean intake, not generic message taking. Plumbing, electrical, roofing, HVAC, garage-door, handyman, landscaping, and cleaning teams can use the same missed-call workflow with trade-specific questions.

Can I keep my current business phone number?

Yes. Your main number stays on your website, trucks, ads, invoices, and Google Business Profile. You forward the calls you miss to the answering number after setup, so customers keep calling the number they already know.

What happens when a caller sounds urgent?

The receptionist checks the urgency rules you approved for your trade. Burst pipes, no power, roof leaks, no heat, access issues, and safety concerns can be marked urgent so your team sees them before routine requests.

Can it cover nights, weekends, and busy office hours?

Yes. You can use it for after-hours coverage, overflow when the office is slammed, or missed calls while everyone is in the field. The dashboard keeps those calls in one queue with the reason, caller, and next action.

Is this a human call center?

No. It is an AI receptionist that follows your approved script and business facts. That means every forwarded call is answered quickly, with consistent questions, without depending on pooled agents who do not know your shop.

What does the Callback Agent do?

The Callback Agent helps turn a qualified request into a schedulable record. It follows your availability instructions, captures what time the customer can do, and separates confirmed work from calls that need owner review.

Can I review the receptionist before customers hear it?

Yes. Setup includes a preview call so you can hear the greeting, voice, questions, and handoff before forwarding live calls. Your approved business facts are the source of truth.

Missed-call coverage for trade businesses

Answering service that turns missed calls into booked jobs.

Answering Service Co. answers when you are on a job, after hours, or overloaded. The Intake Agent qualifies the caller. The Callback Agent turns the follow-up into a clean scheduling record.

Set up my receptionist See plans

Multi-trade intake Built for field calls.

Owner-approved script Hear it before live.

Transparent limits Hard minute caps.

Trade call desk

One queue for missed calls and scheduling follow-up

Live

Overflow call answered

+1 (512)-737-6191

Kitchen leak. Water shut off. Needs the next available plumber.

Urgent

Intake Agent

Priority lead

Caller, trade, city, issue, urgency.

Callback Agent

Find a window

Customer availability, outcomes, appointment records.

Two agents for field-service calls

One agent answers the job lead. The other keeps the follow-up moving.

Plumbers, electricians, roofers, HVAC techs, and service teams need more than a name and number. They need the call reason, urgency, city, customer details, and scheduling context in a format the office can work.

Reception that knows what to ask

It answers like your front desk, then qualifies the call.

The Intake Agent asks for the caller, service address, issue, urgency, and safety signals. You get a clean summary instead of a voicemail you have to decode.

Answers as your business

Callers hear a receptionist, not a dead end.

Flags emergencies

Leaks, outages, heat failures, roof damage, and safety concerns rise to the top.

Captures useful details

Name, number, city, service need, urgency, and notes.

Sends the next step

Your team sees exactly who to call and why.

Captured call

Burst pipe. Water shut off.

Urgent

Caller says water is under the sink and they already shut off the valve.

City captured. Best callback number confirmed. Customer is home this afternoon.

Next review step

Send to priority queue

The real cost

A homeowner with water on the floor, a dead outlet, or a broken door calls the business that answers.

Trade calls are often urgent, local, and easy to lose. When nobody picks up, the caller does not wait to compare your workmanship. They call the next company on the search results page.

In the field

Crews cannot stop mid-repair to screen every new lead, so valuable calls ring out.

Outside office hours

Leaks, outages, lockouts, storm damage, and broken systems do not follow your office schedule.

During call surges

When phones stack up, emergency requests and routine questions land in the same blur.

How it works

Forward the calls you miss. Review the jobs worth calling back.

Set up the receptionist

Add your business name, service area, hours, FAQs, and emergency rules. You approve what callers hear.

Forward missed and after-hours calls

Your existing number stays on your trucks, website, yard signs, and Google listing.

Work the queue

Review calls, urgency, appointment requests, and callback outcomes from the dashboard.

Control before it goes live

It will not promise prices, dispatches, or timing you did not approve.

This matters because it is your reputation on the call. You teach the receptionist once, preview it, test it, and then forward real callers when you are ready.

Keep your number

Forward calls. Do not replace the number customers already know.

Preview the voice

Hear your greeting before customers do.

Approve the facts

Services, hours, service area, FAQs, and escalation rules stay under your control.

Clear plan limits

Included monthly minutes with hard blocking instead of surprise overage billing.

Simple monthly pricing

Starter includes 1,000 answered-call minutes. Pro includes 2,000.

Pick the monthly call coverage that fits your shop. One saved replacement job can cover the service for the month.

See plans

Common questions

Trade answering service questions, answered.

What does missed-call answering cost for a trade business?: Starter is $159 per month for 1,000 answered-call minutes and Pro is $299 per month for 2,000 answered-call minutes. The plans are published upfront, and calls stop at the included minute limit instead of quietly turning into overage charges.
Which trades can use the answering service?: It is built for field-service businesses that need clean intake, not generic message taking. Plumbing, electrical, roofing, HVAC, garage-door, handyman, landscaping, and cleaning teams can use the same missed-call workflow with trade-specific questions.
Can I keep my current business phone number?: Yes. Your main number stays on your website, trucks, ads, invoices, and Google Business Profile. You forward the calls you miss to the answering number after setup, so customers keep calling the number they already know.
What happens when a caller sounds urgent?: The receptionist checks the urgency rules you approved for your trade. Burst pipes, no power, roof leaks, no heat, access issues, and safety concerns can be marked urgent so your team sees them before routine requests.
Can it cover nights, weekends, and busy office hours?: Yes. You can use it for after-hours coverage, overflow when the office is slammed, or missed calls while everyone is in the field. The dashboard keeps those calls in one queue with the reason, caller, and next action.
Is this a human call center?: No. It is an AI receptionist that follows your approved script and business facts. That means every forwarded call is answered quickly, with consistent questions, without depending on pooled agents who do not know your shop.
What does the Callback Agent do?: The Callback Agent helps turn a qualified request into a schedulable record. It follows your availability instructions, captures what time the customer can do, and separates confirmed work from calls that need owner review.
Can I review the receptionist before customers hear it?: Yes. Setup includes a preview call so you can hear the greeting, voice, questions, and handoff before forwarding live calls. Your approved business facts are the source of truth.

Ready when you are

Stop letting missed calls decide who gets the next job.

Set it up, hear it answer, and turn it on only after you approve the call flow.

Set up my receptionist